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Case Manager (Discovering Your Potential)


Develop and monitor the implementation of Personal Development Plans with participants, who are on the autism spectrum, in the Discovering Your Potential (DYP) program, provide guidance and support to participants to meet program objectives; and contribute to the mission of Goodwill by advocating for the participants and maximizing opportunities for persons with disabilities and other barriers to become more independent, guided by precedent and working within the limits of established policies.


  • Recruit program participants as part of a team effort.  Be creative in seeking new referral sources; market the program to potential referral sources; disseminate information about the program to the community; attend community events.  Research and explore potential referral sources.
  • Upon receipt of a new referral, coordinate an informational interview with the potential applicant, their family/support system and the entire DYP team.  Explain program requirements and structure to the prospective participant and their support system.  Assess the candidate’s interest and commitment level and determine whether the candidate would be a good fit.  Collaborate with the team to determine if the applicant will be accepted into the program.
  • Coordinate, schedule and facilitate the initial intake meeting with the program participant, their support system, and the entire DYP team.  Review all required paperwork with the program participant and their guardian, if applicable and obtain consents.
  • Meet with individual participants and review interests, work history, and goals. Identify the assets and barriers of participants through observation, interviews, case notes and other means. Assess participants’ abilities to learn skills for integration into the community and job readiness. Work in cooperation with participants and referring agencies to establish individual participant goals.
  • Work in collaboration with the participant (and guardian, if applicable) to develop a personal development plan (PDP).  Define the process for attainment of goals with measurable step by step objectives. Document objectives and process for attainment.   Ensure policy and procedure is followed when developing the PDP.  Ensure person centered language is utilized in the development of the PDP and that the participant has been active in its development.  Document the participant’s involvement with their PDP.
  • Make regular assessments of a participant’s progress towards goals/objectives and document results in a progress note and/or formal quarterly reviews. Review the goals/objectives and revise as appropriate.
  • Receive training in the Discovery Assessment Process and once trained, is responsible for the completion of Discovery Assessments for program participants.
  • Schedule and facilitate classes in financial literacy for program participants utilizing a standardized curriculum already developed.
  • Schedule and facilitate success classes for program participants utilizing a standardized curriculum already developed
  • Research, create, explore, develop, schedule, and facilitate pro-social activities/events that will not only assist in the development of pro-social skills, but also provide the participant with an opportunity to explore career interests and learn job skills.
  • Provide participant with counseling and support; serve as a liaison between program providers, if applicable, direct care staff, and other support providers. Provide crisis intervention and advocacy, assessments, and information gathering and sharing with staff. Research and recommend resources and make referrals to other programs, as appropriate.
  • Regularly communicate with all DYP team members, including the employment consultant and job coach. May assist in locating potential on-the-job training (OJT), internships, and/or apprenticeship sites for participants.  May participate in the job search when relevant.
  • Participate in and provide skill development opportunities in resume development, completion of job applications, transportation arrangements, practice mock interviews, and other pre-employment skills and activities.
  • Must document all activities for and/or on behalf of program participants in a case note.  Ensure notes are typed, comprehensive, signed, and filed in chronological order in the participant file.
  • Ensure that the case files and participant records are accurate and complete by periodically updating all required forms as per agency policy and procedure. Completes a monthly peer chart audit.  Ensure file is in compliance with regulations and requirements.
  • Enter participant updates and information into databases in accordance with policy and procedures. Collect and calculate statistics by participant and submit to referring agencies as periodically required.
  • Provide assistance with other general department activities.


  • Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
  • Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
  • Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.


  • Bachelor’s Degree in Rehabilitation, Social Services, Human Services or related field.  Relevant work experience may be substituted on a year for year basis in lieu of degree.
  • Minimum of one (1) year case management experience preferred.
  • CPR and First Aid training.
  • Proficiency in Microsoft Office Suite.
  • Excellent communication skills required. Ability to establish and maintain rapport with employers and referral agents.
  • Excellent problem solving skills & organizational skills.
  • Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.
  • Must be able to manage a flexible schedule; may need to be available nights and/or weekends occasionally to facilitate pro-social activities.


  • General office environment
  • Regular pushing, pulling, stretching, reaching, kneeling stooping and bending
  • Occasional lifting and/or carrying up to 30 lbs.
  • Regular travel


Computer and usual peripherals, word processing, spreadsheets and software programs, standard office equipment, safety equipment, automobile, large passenger van, or wheelchair accessible van, as required.

Pay Rate:  $13.00 - $16.83/hourly

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