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Director of Retail Sales - FT (Palm Beach County)


Perform functions to develop, direct, and oversee operations of retail stores in assigned region; and contribute to the mission of Goodwill by generating and maximizing revenues, dealing with complex factors and ideas not easily evaluated and making decisions based on conclusions for which there is little precedent; contribute to the mission of Goodwill by helping to maximize the opportunities for persons with disabilities or other barriers to become more independent, working within the limits of established policies.


  • Accountable to achieve designated Sales and Expense to Revenue budgets in each store of responsibility.
  • Direct retail operations to include adequate management and staffing levels, adherence to company policies and procedures, excellent customer service, and strategic planning for retail operations. 
  • Confer with store managers to establish and implement short and long-range goals, objectives, policies, and operating procedures and to develop sales objectives for market areas and present to executive management for approval.
  • Develop, implement, maintain, and communicate retail sales operations manual.
  • Ensure that material selection and pricing levels meet company standards and achieve maximum sales and profits.
  • Oversee retail store budgets.  Evaluate layout, cleanliness, product display, and/or improvements to stores within the parameters of approved standards and assist store management to adhere to budgetary constraints and achieve revenue targets.
  • Serve on planning and policy-making committees.
  • Assist store management to facilitate the training of retailing unit personnel in proper merchandising methods, customer service, selling procedures, donation receiving procedures, and problem resolution.
  • Enforce safety programs in order to provide safe, secure, and clean workplaces for all employees and within the regulations of all OSHA local and state regulations.
  • Interview, select, recommend, hire, train and supervise assigned staff.  Assign and check work.  Provide direction to staff and assist in the investigation and resolution of problems.  Evaluate performance and provide counseling and coaching to employees.  Initiate personnel actions, such as promotions, transfers, terminations, or disciplinary measures.  Maintain harmonious employee/employer relations. 
  • Perform any range of special projects associated with the tracking, recording, audit, reconciliation or compilation of data or transactions related to retail sales, as directed. 



  • Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
  • Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
  • Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.


  • Education and experience equivalent to a high school diploma; Bachelor’s Degree in Business or relevant field preferred.
  • Five plus years of business experience in retail sales, marketing and/or operations, including management and supervision.
  • Strong analytical skills and understanding of statistical process control
  • Strong leadership and organizational skills
  • Strong written and oral communication, interpersonal and negotiating skills
  • Computer proficiency (W.O.W.E.)
  • Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.


  • Regular travel
  • Repetitive pushing, pulling, stretching, reaching, kneeling stooping, standing and bending
  • Ability to lift and carry in excess of 50 lbs.


Computer and peripherals, hand tools, word processing, spreadsheets and software programs, compressor, power tools, pallet jack, appropriate safety and standard office equipment.

Pay Rate:  $56,900/year

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