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Case Manager FT (Lewis Center)

Perform function to develop and monitor the implementation of Individualized Service Plans (ISP) with participants in the Lewis Center, provide guidance and support to participants to meet program objectives; and contribute to the mission of Goodwill by advocating for the participants and maximizing opportunities for persons experiencing homelessness to become more independent, guided by precedent and working within the limits of established policies.


1. Receive and review intake information for new participants in the Lewis Center. Meet with individual participants and review interests, work history, and goals. Identify the assets and barriers of participants through observation, interviews, case notes and other means. Work in cooperation with participants to establish individual participant goals.

2. Communicate with participants who are experiencing homelessness. Review the support programs, both government-sponsored and those underwritten by GGI, to facilitate the participant’s transition to an independent living facility. Verify participants’ eligibility and research benefits being received.

3. Assess participant’s barriers to a sustained existence in an independent setting. Provide resources and referrals to assist participant with day-to-day living responsibilities as needed. Provide assistance with transportation and clothing.

4. Provide participant with intervention counseling and support; and serve as a liaison between program providers, direct care staff, and other support providers. Provide crisis intervention and advocacy, assessments, and information gathering and sharing with staff. Research and recommend resources and make referrals to other programs.

5. Enter the data gathered from participant contacts into the appropriate database systems for case follow-up and review. Ensure that participant consent forms are obtained and on file.

6. Investigate and find out what agencies and organizations within the community serve persons experiencing homelessness. Determine what programs, support groups and services are offered. Offer to make presentations to groups to enhance community awareness of the programs and opportunities offered by the Lewis Center.

7. Locate, obtain and inspect apartments for program participants. Ensure facilities are suitable for HUD funding.

8. Provide follow-up support, as needed, to participants after they leave the Lewis Center.

9. Participate in various meetings with GGI staff and others to receive guidance on program changes or enhancements.

10. Participate in training to upgrade skills as courses become available.

11. Provide assistance with other general department activities.  Provide any range of department administrative assignments or special projects as requested.


1. Demonstrate by words and actions a commitment to the Goodwill mission to help people experiencing homelessness to become self-sufficient, working members of the community.

2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.

3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.

4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

1. Bachelor’s Degree in Rehabilitation, Social Services, Human Services or related field. Relevant work experience may be substituted on a year for year basis in lieu of degree.
2. Minimum of one (1) year case management experience preferred.
3. Excellent communication skills required. Ability to establish and maintain rapport with employers and referral agents.
4. Excellent problem solving skills & organizational skills.
5. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.

1. General office environment
2. Generally normal sitting, standing and walking
3. Regular travel
4. Occasional assistance with lifting up to 30 lbs.

Computer and peripherals, word processing, spreadsheets and software programs, and standard office equipment.

Pay Rate:  $13.00-$16.83/hour

BA/Equiv: $13.00                             BA & 3yrs: $14.91                       Masters + 2yrs: $16.83

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