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Operations Receptionist PT (South Operations - Lake Worth)

Answer telephone calls, greet and answer questions from donors and others, and provide routine clerical assistance; contribute to the mission of Goodwill by portraying a positive image and maximizing revenues of the organization, working within the limits of prescribed routines.


ESSENTIAL FUNCTIONS:

  • Respond to incoming calls, determine caller needs, and answer questions as required. Inform donors of acceptance guidelines and provide directions to nearest donation center when appropriate.
  • Schedule donation pick-ups if requested by donor. Check donor location and determine day of week in which pick-ups will be made in their geographic area. Inform donor of pick-up day.
  • Write pick up tag for dispatcher to provide donor location information and map zone.
  • Take calls from ADC attendants. Notify supervisor of daily employee attendance. Obtain information regarding daily donor and bin counts, bin pick-ups and deliveries, and any illegal dumping. Report illegal dumping to proper authorities upon supervisor request.
  • Assist with special projects, typing assignments, file documents, and perform other clerical routines as required. Create word documents or spreadsheets as needed.
  • Administer loss prevention policies and procedures as prescribed. Remain observant of security to identify theft and prevent damage.
  • May collect donation services information and numbers for monthly reporting and enter into proper spreadsheet to produce required reports.
  • Perform any range of assignments or special projects as requested.


OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

  • Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
  • Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
  • Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.


KNOWLEDGE AND SKILLS:

  • Experience and education equivalent to High School Diploma or GED preferred.
  • Minimum of three (3) months experience in a similar position.
  • Ability to use Microsoft Office Suite, maps, telephone, standard office equipment and usual peripherals.
  • Ability to communicate clearly in English and understand verbal/written instructions for clear communication with donors, including the ability to write.
  • Excellent customer service skills and attention to detail


PHYSICAL REQUIREMENTS:

  • General office environment
  • Prolonged periods of sitting


TOOLS AND EQUIPMENT USED:
Computer, usual peripherals, office software, maps, telephone, and standard office equipment.

Pay Rate:  $8.53/hour

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