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ADC/IDC Supervisor - FT (North Operations Center - Ft. Pierce)


To supervise, coordinate, and support the activities of employees involved in donation services at various donation centers; contribute to the mission of Goodwill by portraying a positive image; and maximize revenues of the organization while working within the limits of established practices.


  • Supervise operations of attended (ADC) and in-line (IDC) donation centers to include scheduling and utilization of staff, overseeing donation handling and movement, preparing appropriate reports, maintaining supply stock levels, promoting customer service, and directing location opening and closing procedures.
  • Visit each assigned ADC/IDC location a minimum of once per week, i.e. three different locations per day. Collect jewelry totes from all ADC/IDC locations. Complete ADC/IDC Operational Compliance Report and forward to Vice President of Operations every Monday for the previous week.
  • Check that material acceptance and selection meet company standards in order to achieve maximum donations. Monitor donation centers for proper disposal of donated items. Provide feedback to improve locations, cleanliness, and customer service.
  • Inspect attended donation centers on a regular basis to guarantee that all locations meet standards.  Identify hazardous waste material and make certain that proper authorities are notified and appropriate disposal procedures are followed.
  • Verify attendants’ time cards, enter data into time and attendance software, authorize, and send for payment.  Deliver paychecks as required to various locations.
  • Drive company vehicle, deliver boutique items as needed, and pick up items as necessary.
  • Provide training to donation center personnel in proper procedures, safety, customer service, and problem resolution.  Resolve customer and operational problems as soon as possible.
  • Ensure working conditions, material movement, operations, and cleaning are performed in keeping with all safety, quality, cleanliness, and productivity standards and policies.  Attend or conduct safety meetings with staff to inform employees of policies and procedures, maintain a safe working environment, and instill safe working habits for all staff. Serve as safety ambassador.
  • Inspect fire extinguishers monthly. Maintain a record of alarm codes for all attendants and monitor calls from alarm vendor. Process maintenance requests for donation centers.
  • Interview, select, recommend, hire, train and supervise assigned staff.  Assign and check work.  Provide direction to staff and assist in the investigation and resolution of problems.  Evaluate performance and provide counseling and coaching to employees.  Initiate personnel actions, such as terminations or disciplinary measures.  Maintain harmonious employee/employer relations.  Implement staffing plans and related budgets.
  • Make certain that daily and monthly reports (i.e. pickups, bin counts, and donor numbers) are reported to Warehouse Manager and Dispatcher.  Once finalized reports are generated, review for accuracy and send to Vice President of Operations.
  • Facilitate pick-up of donated vehicles with appropriate vendor, maintain log of all donated vehicles, process sales checks, and send copies of deposit slips to Accounting, CFO, and Vice President of Operations.  
  • Administer loss prevention policies and procedures as prescribed. Remain observant of security to identify theft and prevent damage. Respond to reported incidents as stated within Safety Guidelines.  Report any dishonest or questionable activity to the Vice President of Operations.
  • Perform any range of special projects associated with the tracking, recording, audit, reconciliation or compilation of data or transactions related to attended donation centers, as directed.


  • Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient working members of the community.
  • Perform or assist with any duties or operations as required to maintain workflow and to meet schedules and quality requirements.
  • Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
  • Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.


  • Experience and education equivalent to an Associate degree in Business Management.
  • Minimum of one year supervisory experience.
  • Ability to give directions in English both verbally and in writing and communicate effectively with donors.
  • Ability to work effectively with a variety of people.
  • Ability to meet schedules and complete work assignments successfully.
  • Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.


  • Heavy lifting and carrying 50 lbs. minimum
  • Repetitive pushing, pulling, stretching, reaching, kneeling stooping and bending
  • Regular exposure to extreme temperature
  • Must be available to work a flexible, rotating shift.


Company vehicle, hand truck, pallet jack telephone, computer, cell phone, usual peripherals and office software, and standard office equipment.

Pay Rate:  $25,000/year

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