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Intake Assessment Counselor - FT (Lewis Center - West Palm Beach)


Perform duties to interview, assess and develop plans to address homeless individuals’ needs; coordinate services from various agencies and work with a multi-disciplinary team to provide services to end their housing crisis; and contribute to the mission of Goodwill by providing a safe environment for individuals experiencing homelessness, guided by established standards and procedures.


  • Screen callers and referrals to the Lewis Center using specified assessment tools.
  • Identify service needed through interview process, assessment of behavior, results of substance abuse tests and individual’s statements.
  • Provide diversion services for eligible referrals to alleviate the need for entering the Shelter system.
  • Contact other area agencies to determine availability of services, identify appropriate resources in the community for referral.  Maintain on-going relationships with referral sources.
  • Maintain individuals’ records, ensure that intake documentation is obtained, complete and appropriately filed.
  • Complete written assessments and referral plan.
  • Collect and enter data into the CMIS and/or other equivalent database.
  • Monitor and provide assistance to individuals who are in emergency hold beds waiting for placement.
  • Perform any range of departmental assignments or special projects as requested.
  • Demonstrate by words and actions a commitment to the Goodwill mission to help people experiencing homelessness to become self-sufficient, working members of the community.
  • Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
  • Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.


  • Bachelor’s Degree in Rehabilitation, Social Services, Human Services or related field.  Relevant work experience may be substituted on a year for year basis in lieu of degree.
  • Minimum one (1) year in a residential setting or experience working with populations with co-occurring disorders preferred.
  • Ability to work in a team environment. Ability to deal with a wide variety of people in a positive manner.
  • Ability to function well in a fast-paced environment.
  • Bi-lingual with English and Spanish required.
  • Must have excellent verbal and written communication skills. Ability to communicate appropriately and calmly with individuals experiencing a housing crisis.
  • Demonstrated ability to use sound judgment as well as the ability to take direction.
  • Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.


  • Residential setting
  • Repetitive  pushing, pulling, stretching, reaching, kneeling stooping,  and bending
  • Prolonged periods of sitting
  • Ability to lift and carry up to 45 lbs. minimum


Computer, standard peripherals and office equipment, kitchen and laundry appliances, and safety equipment.

Pay Rate:  $13.00 - $16.83/hour

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